FAQs

(1). What are bad credit mobile phone contracts?

- As the name suggests, these contracts are specifically made for people who have bad credit ratings. These usually differ from normal mobile phone contracts in several ways. They could have a very limited and basic monthly plan, limitations might be set in terms of handset availability, and there might be a deposit or upfront payment involved.

(2). How do I know if I'm eligible?

You must be a bona fide UK resident and you must be at least 18 years of age.

(3). What if I have extremely poor credit rating?

Even if your credit rating is extremely bad, don't lose hope. Our partners don't do credit checks, and those that do are very lenient. The deals we offer are specifically made for people with bad credit ratings. We tend to focus more on your current financial situation rather than dwell on past financial mistakes. As long as you present proof of income, you don't have to worry.

(4). I want to apply. So what are your office hours?

You don't need to worry about office hours when you're applying with us. Our application forms are available online, so you can send one in at your convenience, whether it's 1 in the morning or even on a Sunday.

(5). What handsets are available to me?

We strive to give you the best selection; hence we accumulate as many reliable and legitimate partners as we can. You have access to the coolest phones from top brands like Apple, HTC, Windows and Samsung. Availability depends on the provider and your credit rating though, and the newer the handset, the less your chances for success if your credit rating is really bad.

(6). Do I have to pay for the handset outright?

No, since the handset is part of the contract, you will pay for it slowly as part of your monthly bills. Some providers might ask for a deposit or upfront payment for clients with bad credit rating as a security measure.

(7). How do I pay my bills?

Your bills can be paid through direct debit deduction, details of which will be set up once the contract is finalized. Through this method, payment for that month will be automatically deducted from your account. It is an effective method, especially if you don't want late or missed payments. Just make sure your account has enough funds each month.

(8). Are there any strings attached, like hidden fees and clauses?

All fees, fines and consequences are detailed in the contract. We disclose everything that affects our clients, because we want to make sure that our clients know exactly what they're getting into and what their responsibilities are before they sign the contract. We encourage our clients to ask questions during the process so they are properly informed and no misunderstandings arise.

(9). When will I receive my phone?

Don't worry! your handset will be shipped as soon as the contract is approved. Delivery usually takes 24 to 48 hours depending on your location. If you don't want to wait, you can pick it up at one of our offices.